skip to main content

Privacy Policy

Carers Trust is a registered charity in England and Wales (1145181) and in Scotland (SC042870). Registered as a company limited by guarantee in England and Wales No. 7697170. Registered office: 32-36 Loman Street, London SE1 0EH.

Carers Trust is registered as a data controller with the Information Commissioner for the United Kingdom.

Use of personal information

Carers Trust is committed to protecting your privacy and does not capture and store any personal information about individuals who access this website, except where:

  • users voluntarily choose to register with Carers Trust; or
  • users make a donation to Carers Trust; or
  • users contact Carers Trust to provide email addresses, e.g. for newsletter or competition purposes

When any such information is supplied to Carers Trust, Carers Trust is legally bound by the Data Protection Act 1998 to ensure that such information is only used for the purpose for which it was requested and also to ensure that data is held securely.

No personal data obtained via the website is used for direct marketing, and we never disclose personal data to third parties for their direct marketing purposes, except for, which has its own terms and conditions and privacy policy, and our Carers Enterprise website, which has its own privacy policy.

Carers Trust will use the information it collects about you to help it understand more about how the website is used and to enable it to send you electronic communications about Carers Trust, that you have requested to receive and that may be of interest to you, including information regarding its work, current and future activities and specific appeals.

If you have signed up to one of our online communities, such as Babble, Matter or carers space – the administrators may contact you via email with helpful tips and information about getting the most from the community. You can unsubscribe from these emails at any time.

If you object to our using your personal data to send you information about our activities and appeals you can instruct us to cease doing so at any time by writing to or e-mailing the digital team.

Some anonymous data such as IP addresses, pages visited and time spent on the website is also collected. This information is used by Carers Trust to compile traffic statistics to enhance its understanding of how visitors use the website and to help it improve this service.

When you use Carers Trust secure online donation pages you are routed through to our online donations service provider and the information you give (such as your credit card number and contact information) is provided only so that the transaction can take place. Carers Trust also takes appropriate measures to ensure that any personal information provided is kept secure and only for as long as is necessary for the purposes for which it was provided.

No transmission of data over the Internet can be guaranteed to be 100% secure. Carers Trust cannot ensure or warrant the security of any information you transmit to it and you do so at your own risk.

Use of the Website

Anyone is entitled to view any non-password protected parts of the website and to use for their own purposes the information contained therein, provided:

  • It is used for information purposes only, for reproduction for personal use only and not for reproduction on any other website or for commercial gain without permission.
  • Any links created to the website are notified to and approved by Carers Trust before they are created.
  • No part of the website is copied, stored in a retrieval system, or transmitted in any form or by any means to any third party without the permission of Carers Trust.
  • The names and logos of Carers Trust and all related product and service names, designs marks and slogans are the trade names, service marks or trademarks of Carers Trust and may not be used without the prior consent of Carers Trust.

Links to other websites

This website contains links to enable you to visit other websites. Carers Trust is not responsible for the content or privacy practices of other websites.

Links to external websites do not represent any kind of recommendation or endorsement by Carers Trust of the accuracy of the content of external websites.


Carers Trust makes every effort to ensure that the information contained within the pages of this website is accurate and up to date, but gives no warranty regarding its accuracy or completeness. Consequently, Carers Trust accepts no liability for any losses or damages (whether direct, indirect, special, consequential or otherwise) arising out of errors or omissions contained in this website. No liability can be accepted in respect of losses or damages arising out of changes made to the content of this site by unauthorised third parties.

Access to personal information

You have a right to ask for a copy of the personal information Carers Trust holds about you (for which Carers Trust may charge a small fee), and to have any inaccuracies in your information corrected. If you believe that any information Carers Trust holds about you is incorrect or incomplete you should write to or email the website manager at the address below. To help us locate your records more easily please let us know something about the nature of your previous contact with Carers Trust. Any information that is found to be incorrect will be corrected as soon as possible.


Cookies are pieces of information stored by the browser on your hard drive when you visit a website and which allow an organisation to recognise the user when he or she next visits.

Cookies cannot be used to determine the identity of any user. Most web browsers automatically accept cookies, but if you object to the use of cookies you may configure your browser so that it will not accept them. If you choose to do this some of the features on this website may not be available to you. Further details can be found on the cookies page of our website.

Changes to Privacy Policy

Any changes to this policy will be notified on this website for one month after the change occurs.


If you have any queries about this policy please contact us at or contact the London office.

Updated 18/05/15

Contact Us